Hibiscus Beach Hotel

Dinner is very good.. And hotel views nice... Shall we stay for one day .. staff are friendly to us... Improve the cleanliness

We stayed at Hibiscus Beach Hotel, Waskaduwa on October 11, 2025, and had a very disappointing and unsafe experience. We locked our door from inside, but the housekeeper had another key and unlocked our door without knocking while we were getting ready. He looked shocked when he saw us inside. This was a serious breach of privacy and made us feel unsafe. Because of this incident, we already doubted the housekeeper’s attitude, so the next morning we called the hotel and asked about it. We noticed the missing money 2 to 3 hours after checkout. At first, we really didn’t think it could be stolen in the hotel. But that night, I clearly remembered how we handled our money the previous day, and we are 100 percent sure we did not use any cash during our stay. We paid for check-in using credit card only, so there was no reason to touch the wallet. Later, we realized that LKR 8000 to 10000 was missing from my husband’s wallet. The worst part is how the hotel handled our complaint. On the second day, I called the manager. He said there was no CCTV evidence, but he never checked the full day CCTV footage. I told him that I wanted to see the CCTV myself and that I was ready to make a police complaint. He then said he cannot make any decision and must ask his general manager. When I asked for the general manager’s name, he couldn’t tell me. When I asked for the head office name, he also said he didn’t know. Very surprising for a hotel manager. He promised to arrange CCTV checking within 3 days and update me. But until today, more than one month later, I have received no response. This shows poor management, no responsibility, and no concern for guest safety. I also found other reviews saying guests lost money here before. I do not recommend this hotel to anyone.

From the check-in to the check-out the overall experience is impressive ..The hotel staff is very friendly..We stayed there on ful board basis for our anniversary and they had done the room decorations in an attractive way.. When we talk about the courses,there is a range of delicious food & beverages and the desserts ...Specially the anniversary cake that they had offered to us ...If you want to get a calm vibe, this is the place for that..

The pool and beachside areas are excellent, offering a great place to relax and enjoy. The room was nice and comfortable; however, the washroom was quite small. The food was very good, and overall, it was a pleasant and enjoyable stay.

We are currently staying at Hibiscus Hotel, Kalutara, and our experience has been wonderful! The dinner and breakfast were both very tasty and beautifully prepared. A special thanks to Chef Indika, who warmly welcomes guests and makes everyone feel so comfortable. The staff are friendly and the atmosphere is relaxing. We truly enjoyed our stay and will definitely visit again!

Overall experience was good. Food was yummy. Rooms were clean and staff was friendly. Very beautiful, clam and peaceful place to stay for your holiday.